Hello mommies and daddies, at Humaira Baby Store your satisfaction is our first priority. Our shipments are carefully inspected before ship out to our beloved customrs. But, in the event you received any faulty and defect item, please contact us at warehouse@humairababystore.com so we can advise more.

Generally the following applies: We will gladly exchange or refund any purchase made within 5 days after you have received the item(s) excluding the delivery cost. The products you return must be in perfect condition – not worn, opened, used or washed and in the original packaging.

We recommend using a tracked service and obtaining proof of postage as unfortunately we aren’t responsible for returns lost or damaged in transit.

Products purchased during any sale period are non-returnable but are exchangeable. No cash refund on any defective item, we will do exchange item only.

Please note that any exchanges and refunds of items ordered from our website is not valid at our store. We will not take any responsibilities for any exchange and refunds done at our store without confirmation from our side.